Customer Service

To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-412-682-5443 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.

Sales Tax
There is a 7% sales tax on orders shipped to Pennsylvania addresses. Tax is charged on shipping charges when the item is shipped to a Pennsylvania address. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, Discover and American Express

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Free shipping over $149. (No furniture, rugs, etc.) Under $149, the shipping fee is 7% of the order total (excluding tax) plus $8.00 handling fee.

We ship purchases via FedEx. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

• We DO NOT ship on Saturday and Sunday plus orders placed after 3:00 pm on Friday will not be processed and shipped until the following Monday.
• Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-412-682-5443 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
• Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call 1-412-682-5443 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Gift & Bridal Registry
At Glassworks and Feathers and Cheeks, we pride ourselves on providing registrants with a unique experience and special individual attention. Please call for a consultation with our Registry Consultant. You are also invited to create your registry online here.

Gift Cards & Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here.

Gift Wrapping
Gift wrapping can be included for free on gift registry purchases.

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

We hope you will love your selection. If for any reason you wish to exchange an item, please contact us at 1-412-682-5443 to make arrangements. Please note that Glassworks and Cheeks cannot issue any cash or credit card refunds. Exchanges are only accepted within seven days of receipt of goods, with an original receipt, and may only be done once. All sales are final.

If you should need to make an exchange, please contact us before sending it back. Unauthorized returns cannot be accepted. Return the product to: 5406 Walnut Street, Pittsburgh, PA 15232 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

For other information on returns, please call 1-412-682-5443.

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: Fed Ex: 800-463-3339.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

Need a gift for a wedding, anniversary, engagement, birthday, house warming, or business / corporate award? Glassworks has been one of Pittsburgh’s top destinations for gift shopping since 1979. The store offers in-house shipping services, free gift-wrapping, and personalized customer service. From dinnerware & barware to home decor to Pittsburgh mementos to children’s items, we have an abundance of choices. The store stocks glass, crystal, metal, ceramic, wood, and porcelain items for any occasion. Many of these pieces are keepsakes that could last generations.

Feathers, established in 1992, is a bedding and fine linen shop featuring the most luxurious bed, bath, and table linens available. It evolved from a Scandia Down franchise that was founded on the same site in 1984. Feathers has grown to include linens and accessories for bath, table, and baby, while continuing to offer the finest quality white goose down comforters and pillows. Outstanding customer service is a hallmark of Feathers. Stop in to freshen up your bedding or to update your bathroom or dining room.

Cheeks is a lingerie, sleepwear, & hosiery boutique with a strong variety of brand names and products to meet every expectation of our customers. Founded in 1984, Cheeks understands the many styles of our customers and provides products to match. We pride ourselves with giving our customers the utmost attention for the ultimate, personalized lingerie shopping experience. Formerly on the second floor of Glassworks, the boutique continues to be a favorite shopping destination at its new location (as of September '24) at 5411 Walnut St., 2nd Floor (above Madeleine George).

Glassworks and Feathers and Cheeks are located on Walnut Street in the Shadyside area of Pittsburgh, PA. A Pittsburgh shopping adventure is not complete without a trip to Shadyside, located 15 minutes from Downtown, near Oakland. The short drive is well worth it, for along Walnut Street, Ellsworth Avenue, and the area's cozy side streets you will find many of the finest and most upscale shops in the Pittsburgh region. Be sure to allow time in your schedule to browse through local and national stores, sip a cappuccino, and have dinner at one of the Shadyside shopping district's numerous restaurants.

A beautiful second location of Cheeks (with some Glassworks items) opened in 2015 on Forbes Avenue in Squirrel Hill. This store also offers women's apparel, with fresh seasonal collections. For more info on that location, click the Cheeks store link at the top of the Homepage or call 412-521-0600.